Query procedure

What is the Buma/Stemra procedure regarding queries?

It deals with cases between you and ourselves regarding the performance of our work, and queries and how we deal with them.

We know that things can go wrong from time to time, despite all the best efforts from all parties involved. If you have any problems, please contact us as soon as possible, either by post, telephone or email. We can then see whether the matter can be quickly resolved.

With regard to questions and comments about (incorrect) administration

If you have a question relating to a charged fee or an administrative process, please send it to the relevant department at Buma/Stemra. The contact details can be found below. The request must be filed within three months after the fee being charged.

In many cases, your question will be about the requirement to obtain copyright permission and to pay a fee. It may be that one or more invoices are still to be paid by you, or that you receive an invoice from us while your question is being handled. In principle, you simply need to meet your obligations. Therefore, asking a question has no suspensory effect. But we will always check whether your question provides a reason to agree that you will make the payment later, when the question has been answered (if the payment is still required!) We will make every effort to promptly correct any mistakes and to clear up any ambiguities as quickly as possible. If a mistake cannot be fixed right away, Buma/Stemra will aim to resolve the situation as soon as reasonably possible, and in any case within two months of receipt of the query.

Contact information

+31 (0)23 799 78 01

+31 (0)23 799 78 58

Radio and television
+31 (0)23 799 79 99

Sheet music
+31 (0)23 799 72 41

Productions under own management
+31 (0)23 799 78 28

Audio-visual productions
+31 (0)23 799 78 28

General Legal Affairs
+31 (0)23 799 78 99

Service Centre for Copyright and Neighbouring Rights
+31 (0)70 452 88 73